A mobile rollout starts the real work. Devices sync in the morning, apps get updated, and the Maximo Application Suite gets a new version roughly every month. When something breaks, you need somebody who can find out quickly whether the cause sits in the app, in the configuration, in the data or in the platform.
We support Maximo Mobile, apps built with the Maximo Application Framework (MAF) and Maximo customizations, whether we built them or somebody else did.
What we support#
- Maximo Mobile and MAF apps. Errors on the device, sync problems, data that does not reach the device or does not reach Maximo, slow first downloads, and behaviour that differs between the browser and the device.
- Customizations of the shipped apps. Changes that stopped working after a MAS update, and keeping your customizations in step with new IBM app versions.
- Automation scripts and integrations. Scripts that fail, interfaces that stopped delivering, and the data that got stuck in between.
- Upgrades. Checking your own apps and customizations against a new MAS version before your users see it.
Ways to work with us#
- On demand. You call or write when you need help, and we work on it at an hourly rate.
- Support budget. A fixed number of hours per month, agreed in advance, which also covers a regular check of your environment and your apps.
- After a project. A support period after go-live for anything that we built for you, so the people who wrote the app are the people who fix it.
The details, such as reachability and response times, go into a short agreement that fits your operation.
Talk to us#
Describe your setup and what kind of support you need. Get in touch and we will come back to you with a proposal. We work in English and German.